Frequently Asked Questions
Your Jinbeh FAQ resource, answers to Japanese restaurant questions about our menu, hibachi dining FAQ, sushi questions, restaurant hours, dietary restrictions, reservation questions, and Frisco Lewisville dining.
Hours & Locations
Q:What are Jinbeh's hours of operation?
A:Lunch: Weekdays 11:00 AM - 2:00 PM, Weekends 11:30 AM - 2:30 PM. Dinner: Sunday-Thursday 5:00 PM - 9:00 PM, Friday-Saturday 5:00 PM - 10:00 PM. Hours may vary by location, so check your preferred location for exact details.
Q:Where are the Jinbeh locations?
A:We have two locations in the DFW area: Frisco (2693 Preston Rd, Suite 1040, near Stonebriar Centre) and Lewisville (2440 S Stemmons Fwy #A, near Vista Ridge Mall off I-35E).
Q:Is there parking available at both locations?
A:Yes! Both locations have ample parking. Frisco is in a shopping center, and Lewisville is in a strip mall with convenient parking.
Q:How do I find directions to Jinbeh?
A:You can get directions through Google Maps by searching for 'Jinbeh Frisco' or 'Jinbeh Lewisville', or use the directions link on our contact page.
Reservations & Dining
Q:How do I make a reservation?
A:You can reserve online through OpenTable via our website, call Frisco: (214) 619-1200 or Lewisville: (214) 488-2224, or visit in person. Reservations are recommended, especially for large groups.
Q:Do you accept walk-ins?
A:Yes, we welcome walk-ins based on availability. However, we recommend making reservations to ensure seating, especially during peak hours and weekends.
Q:What's the best time to visit for shorter wait times?
A:Lunch typically has shorter wait times than dinner. Weekday visits are generally less busy than weekends. Off-peak times are usually 2:00-4:30 PM.
Q:Is there a dress code?
A:We maintain a casual to smart-casual dress code. No beachwear or athletic wear is required, but we ask that guests dress appropriately for dining.
Hibachi Experience
Q:What makes hibachi dining special?
A:Hibachi features skilled chefs cooking your meal tableside on an iron griddle with impressive performance and entertainment. It's an interactive experience where food is prepared hot and fresh right before you.
Q:Can children enjoy hibachi?
A:Absolutely! Children love the hibachi experience. Our chefs are great with families, and the entertainment is engaging for all ages. We have kid-friendly menu options available.
Q:What happens at a hibachi table?
A:A chef cooks your choice of protein (chicken, shrimp, steak, or combination) alongside vegetables and fried rice on a large griddle in front of you. It includes soup, salad, and an entertaining chef performance.
Q:Is hibachi spicy?
A:The chef can adjust spice levels to your preference. Let your chef know if you prefer mild, medium, or spicy, and they'll customize accordingly.
Q:What's included in a hibachi entree?
A:Hibachi entrees include your choice of protein, vegetables, fried rice, soup, salad, and the chef's tableside cooking performance and entertainment.
Q:What's the typical price range for hibachi?
A:Hibachi entrees typically range from + depending on the protein and location. Check our menus for exact pricing.
Takeout & Delivery
Q:Do you offer takeout?
A:Yes! We offer takeout from both locations. You can order through our website partner platforms, call us directly, or visit in person.
Q:Do you offer delivery?
A:Yes! We partner with Grubhub and Uber Eats for delivery service. Search for Jinbeh on either platform to place a delivery order.
Q:How long does takeout typically take?
A:Takeout orders usually take 15-30 minutes depending on how busy we are. During peak hours, wait times may be longer. You can call ahead to place your order.
Q:Which menu items are best for takeout?
A:Sushi rolls, sushi platters, and non-hibachi entrees travel well. Hibachi dishes are best enjoyed fresh at the restaurant, but some items can be prepared for takeout.
Q:Can I place an order over the phone?
A:Yes! Call your preferred location directly. Frisco: (214) 619-1200 or Lewisville: (214) 488-2224.
Special Events & Occasions
Q:Is Jinbeh good for birthdays?
A:Perfect! We specialize in birthday celebrations. Our hibachi chefs create memorable moments, and we can customize the experience for your group.
Q:Can I book a private event?
A:Yes! We offer private dining for groups of 8 to 60+ guests. Visit our Private Dining page or call us to discuss your event.
Q:Do you offer catering services?
A:Yes! We provide catering for corporate events, parties, and special occasions. Contact us for menu options and pricing.
Q:Do you have a kids' birthday party package?
A:We can accommodate kids' birthday parties with special menu options and entertainment. Call us to discuss details and booking your celebration.
Q:How far in advance should I book a private event?
A:We recommend booking at least 2-3 weeks in advance for best availability. For larger groups or special requirements, booking further ahead ensures perfect customization.
Payment & Policies
Q:What payment methods do you accept?
A:We accept all major credit cards, debit cards, and cash at both locations.
Q:Do you accept digital payment apps?
A:Yes, we accept most digital payment methods including Apple Pay, Google Pay, and other mobile wallets.
Q:What's your cancellation policy for reservations?
A:Please cancel reservations as soon as possible if your plans change. Call us directly at Frisco: (214) 619-1200 or Lewisville: (214) 488-2224.
Q:Is there a gratuity added to large parties?
A:Gratuity policies may vary based on party size. Inform staff of your party size when making reservations for details.
Didn't find your answer?
We're here to help! Reach out to us directly with any questions about your dining experience.
Frisco
(214) 619-1200Lewisville
(214) 488-2224Ready to Experience Jinbeh?
Whether it's your first visit or you're celebrating a special occasion, we're excited to welcome you.